IT Support Center Associate
At Vertikal6, we work with clients to build up their technology from the bottom up. It could be a whole new infrastructure, it could be a new application, or it could be just to help out their on-site IT. The company is constantly growing and we like to promote from within. Ryan and I started here as apprentices. We got our certifications, continued to show initiative, and worked our way up. You start off the apprenticeship at the help desk. That’s level one. Apprentices will spend time working in the service center, network operations center, and working with engineers. That way they have an idea of what they might want to do. We’re constantly pushing everyone to be the best they can be, not only with customer service, but also working with everybody. We let everyone know we need to see initiative in working higher-level tickets, writing better ticket notes, and keeping customer satisfaction way up.
Jenna Barboza with Ryan McFarland, Service Desk Managers, Vertikal6